Configuring SMTP for Email Notifications

Zoom can integrate with your mail server so that a notification will be sent for events like:

  • The server restarts (to admin)
  • An asset is modified in a collection inside Web Client
  • A user is sent a Lightbox (Zoom 6.0 and below)
  • A user is sent a Workflow task
Some notifications need to be configured further after configuring SMTP settings.
Follow these steps to configure SMTP for your Zoom setup:
    1. Log in to the Web Management Console.
      Ex. http://MyZoomServer:8443
    2. Under System, click on System Control Panel.
    3. Click SMTP Settings.
    4. Enter the following fields:
      Field Description
      SMTP server hostname/ip     The IP Address or DNS address to the SMTP server
      SMTP Port SMTP server’s port
      SMTP Security SMTP server’s security protocol
      SMTP user  The login username for the SMTP server
      SMTP password  The login password for the SMTP server
      Reply To The email address(es) that will receive a reply if sent by the receivers of the mails from the SMTP server
      Bcc list The email address(es) that will receive a Bcc reply if sent by the receivers of the mails from the SMTP server
      From   Which address will appear as the sender to users when they receive an email from the SMTP server. Eg.
    5. Click Save.
    6. When prompted to restart the server, click Yes.

If successful, you should see an email notification to your admin that the server has restarted. If you do not receive a notification, look at the server log to troubleshoot why your SMTP server is not connecting.

If you are using Gmail in your SMTP configuration, you will also need to explicitly allow access to less secure apps for this configuration to work. To do this, login to your Gmail account and go to the security section inside settings. Ensure that Less secure app access is enabled.

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