Issue
From Zoom 5.5 and above, hot folder configurations have been designed to save the Zoom server URLs and never their aliases. So in pre 5.5 deployments which had set up hot folders with Zoom server aliases, the users will now have to either delete the old hot folder settings and re-create or they need to manually edit their hot folder configuration files to replace the alias with the actual server URLs.
For information on how to configure hot folders, see Configuring Hot Folders
Resolution
For information on how to start and stop clientproxy for a Windows and Mac client, see Starting Stopping Client Proxy on Windows and Mac
For information on how to start and stop clientproxy for a linux client, see Starting Stopping Client Proxy on Windows and Mac
Option 1: Delete and Start Over with new Hot Folder
To make sure all hot folders configured prior to Zoom 5.5 are correctly deleted, follow these steps:
- Stop clientproxy service.
- Delete the hot folder xml present inside user’s home directory
.zm/settings/hot_folder
- Restart the clientproxy service
Option 2: Edit and Fix Existing Hot Folder
To make sure all hot folders configured prior to zoom 5.5 are correctly loaded, follow these steps:
- Stop clientproxy service.
- Edit the hot folder xml present inside user’s home directory
.zm/settings/hot_folder/
.
- Search the tag <zoomServer>. For every zoom server present there will be an attribute tag <url> which stores the zoom server url. See the screenshot below
Here url “zoomserver” is an alias to zoom server url “http://zoomo:8880”