What to do when Video resolution is shown as Zero in the Webclient/Zoom Desktop?

Please follow the below given steps, if you are seeing the Zero as the video resolution in the Webclient/Zoom Desktop video player.
See the below image to where the resolution drop down is in the video player. It is highlighted in the red circle in the bottom right part.

Video Player with Resolution Highlighted

If you notice and see the resolution as Zero here, you need to follow this guide to fix the problem.

Prerequisite

  • You need to be superadmin
  • You must have access to the Preview Server. A RDP, SSH or physical access is needed to the machine where Preview Server is running.

Locate Preview Server Configuration XML File

On Windows
  • C:\Program Files (x86)\Evolphin\DAM\conf\preview-server.xml

Note: If you don’t find the server at this location, you might have installed the server in a different Drive or directory.

On Linux
  • /home/evolphin/zoom/conf/preview-server.xml

Note: If you don’t find the server at this location, you might have installed the server in a different Drive or directory.

Locate Preview Server Cache Directory

Once you have located the Preview Server XML file, find out the location of Preview Server Cache directory.
Location of Preview Server Cache directory can be looked in the preview-server.xml file.

Clean the Properties File from Preview Server Cache Directory

  • Visit the Preview Server cache directory.
  • Open the cache directory.
  • Search for the file names ending dot properties. Like: *.properties.
    • On the Linux server this can be done by running the following command:
      find . -name "*properties"
    • On Windows, use windows search.
  • Delete all the dot properties from the Preview Server Cache.
    • On the Linux server following command can be used to find and delete the properties file:
      find . -name "*properties" -exec rm {} \;
    • On Windows, use Windows Explorer to delete the files.
  • Note: Only delete the dot properties file, don’t delete any other file.
  • Restart the preview server.
  • Now, try to preview the video file again.