ID: 3030

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New Users Added to LDAP do not show up in the Zoom Web Management Console

Issue:

LDAP Authentication function is working correctly but newly created zoom users in the LDAP group are not showing up in the Web Management Console under Manage Accounts after performing  a “Pull users from LDAP.”

Resolve:

Ensure that the new users that are being added to LDAP have the email address attribute populated.  After adding the email attribute to the LDAP user, perform a “Pull users from LDAP” through the Web Management Console and the new users should show up.