Zoom Client FAQ

Editing InDesign and Premiere Pro project files from the Asset Browser

Selecting Edit from the context menu for any checked-out asset in the Asset Browser opens that asset for editing in its respective application. On the same lines, opening checked-out Adobe apps’ project files opens these files in their respective apps. However, from Zoom 7.3 onwards, selecting Edit for checked-out Premiere Pro or InDesign project files …

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How to stop the Client Proxy?

In some situations, you may need to stop the Client Proxy that runs on Zoom Client machines. From the Z menu icon, you can choose to restart the Client Proxy. But, to stop the Client Proxy service altogether, follow these steps for Windows and Mac systems: Windows: Open Command Prompt as an administrator. Firstly, a …

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Zoom Plugin Becomes Unresponsive When Opening Files and Projects

Problem Zoom Creative Cloud plugin hangs once a file is opened. Affected Platforms All compatible Windows and OS X versions. Cause Server proxy settings are blocking communication to and from the plugin on port 7770. Solution  Adding exceptions to proxy servers in Windows Launch the Control Panel Open Internet Options Navigate to the Connections tab and click on LAN settings …

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Kick-Off Workflow: Changes made in "Create Job" Form at the server do not get propagated to the client

Problem: Changes made at the server, in the forms for triggering workflows from the Asset Browser using its “Actions->Create Job”, do not get propagated to the clients if it has been invoked at least once already. Given below is a work-around for this. Solution: Here are the steps to update job form at client end: 1. …

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Zoom Overlay Icons and/or Commit Context Menu in Windows Explorer are missing

Problem After installing Zoom or another windows application, the Zoom overlay icons (see below) no longer show up on the Windows Explorer or the Windows Explorer context menu does not display working copy related menu options such as commit/check-in Affected Platforms Can happen on any Windows OS but seen frequently on Windows 7+ Cause Microsoft …

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How do I restart Zoom Client Proxy?

If you are not seeing the Z menu icon or the desktop clients gives error when connecting with the Zoom client proxy, try restarting the proxy. Restarting zmclientproxy process on Windows operating system On Windows zmclientproxy process is monitored and automatically restarted by watchdog.exe process From Z menu -> Restart ClientProxy or Manually kill the …

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