Deployment

Tech Alert: MacOS Catalina Issues

June 15th, 2020. Since Apple released MacOS Catalina in Oct’2019, customer have reported numerous issues with third party software installed on Catalina. As of this writing, Catalina 10.15.5 has been released, normally after .2 update MacOS stabilizes and issues are resolved. But unfortunately that has not been the case with MacOS Catalina. We are recommending …

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Before upgrading to 7.5.x

You need a server machine for installing the new Curator (7.5.x) that will generate the updated Curator index on your existing Zoom 7.3 setup. Once the indexing is finished, you should back up the new indexes and other files as per the regular upgrade instructions. You may uninstall the new Curator in the end. Follow …

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Installing Zoom Client 7.6.1 on macOS Catalina

Apple has introduced security changes in Catalina that impact application installation significantly. Follow these steps to install Zoom Client 7.6.1 on macOS Catalina (10.15+). Prerequisites macOS Catalina 10.15 Installer for Zoom Client from Evolphin team Administrator permission on the Mac Before Installation Permission for Zoom Client installer You need to grant permission to install Zoom …

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Additional Setup for Zoom 6.x

Additional Setup when upgrading to Zoom 6.0 and above For Zoom 6.0 and above, there are a couple of functionalities that require additional configurations.  Zoom supports a new ‘Search and Index’ engine called the Zoom Curator. Please check here for configuration instructions.  Zoom supports a faster search mechanism in the Asset Browser called Faceted Search. …

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Applying 7.3.1-Release 135 Patch

If you have installed Zoom version 7.3.1-RELEASE.127-5bf6163d8 then you would need this patch. Follow these steps to apply the patch: On Zoom Server / Preview Server / Transcoder / Ingest Server / Curator: Download the patch files on Zoom Server (as shared by Support). Stop all Zoom services. Backup the existing jars and Product-info.xml in %ZOOM_INSTALL_DIR%/lib/zoom/ to …

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Setting up Hub

You need the Hub Server to manage jobs for various Zoom modules like Hierarchical Archive or AI. You can install it on any server in your Zoom network. Check that you have the Hub installer from Evolphin Support before proceeding. Installing the Hub Extract the shared Hub installer zip/tar to any path on your designated …

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Applying 7.3.0-Release 139 Patch

If you have installed Zoom version 7.3.0-RELEASE.139-3719488bc then you would need this patch. Follow these steps to apply the patch: On Zoom Client: Download the patch setup zip file on the Zoom Client machine. Stop Client Proxy. Extract the setup zip file. Locate and run setup.exe. Follow the instructions in the installer. Restart the machine when prompted. …

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Applying 7.2.2-Release 59 Patch

If you have Zoom version 7.2.2-RELEASE.58-600ce5053 then you would need this patch to fix issues with check-in for Zoom Clients. Follow these steps to apply the patch: On Zoom Client: Download the patch files on the Zoom Client machine. Stop Client Proxy. Backup jar files and product-info.xml at /Application/Evolphin/zoom/Resources/lib/zoom on the Mac machine. Copy the …

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Applying 7.3.0-Release 154 Patch

If you have installed Zoom version 7.3.0-RELEASE.154-3ef95d41d then you would need this patch. Follow these steps to apply the patch: On Zoom Server: Download the patch jars on Zoom Server (as shared by Support). Stop all Zoom services. If Client Proxy is running on the machine then stop Client Proxy as well. Backup these files to a separate backup …

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Installing Zoom Preview Server

Zoom Preview Server is an installation of Zoom Server that is running the Zoom Preview Service to provide previews and thumbnails and connect with and communicate with Zoom web apps. There can be multiple Zoom Preview Servers in a single installation of Zoom (not the Zoom NonStop setup), but only one Zoom MAM Server. To …

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Applying Search Fix Patch

If you have installed Zoom Server version 7.2.2-RELEASE.58-600ce5053 and use Find Web API for searching, then you would need this patch to fix search for assets with empty metadata fields. Follow these steps to apply the patch: On Zoom Server: Download the patch files on Zoom Server (as shared by Support). Stop all Zoom services. Backup …

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Applying 7.2.2-Release 91 Patch

If you have installed Zoom Server version 7.2.2-RELEASE.90 and use VideoFX, then you would need this patch to ingest high-res files using skip metadata path option during ingest. Follow these steps to apply the patch: On Zoom Client: Download the patch files on the Zoom Client machine. Stop Client Proxy. Backup ZmDialog.swf file at the following locations for …

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Applying Skip Metadata Changes Fix Patch

If you have installed Zoom Server version 7.2.2-RELEASE.58-600ce5053 and use VideoFX, then you would need this patch to see the option to skip metadata path during ingest. Follow these steps to apply the patch: On Zoom Server: Download the patch files on Zoom Server (as shared by Support). Stop all Zoom services. Backup the existing jars in %ZOOM_INSTALL_DIR%/lib/zoom/ …

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Applying Collections Fix Patch

If you have installed Zoom Server version 7.2.2-RELEASE.58-600ce5053 then you would need this patch to fix the Collections issue. Follow these steps to apply the patch: On Zoom Server: Download the patch jars on Zoom Server (as shared by Support). Stop all Zoom services. If Client Proxy is running on the machine then stop Client Proxy as well. …

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Applying HADR Fix Patch

If you have installed Zoom Server version 7.2.1-RELEASE.58-2ec101478 and use Zoom NonStop, then you would need this patch to fix the HADR Server issue. Follow these steps to apply the patch: Download the patch jars on all Zoom NonStop (HADR) servers (as shared by Support). Stop the Zoom-server and HADR-File-server services on all HADR servers. Backup the …

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Data Migration tool in Zoom

From Zoom 7.2 onwards, users can migrate a large volume of data to their Zoom repository using our Data Migration tool in the Asset Browser. The migration process is totally hands-free, without downtime, and can run seamlessly in the background. At any time, the user can check the progress and pause or stop the migration. When resumed, …

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