Zoom Server

Enforce Password Policy

Zoom 7.6.3 onward, admins will be able set and enforce password policy for external users.In the future, this policy will be extended to apply on Zoom internal users as well. Note: Password policy is enforced only when Zoom Realm is in use, that means users are managed by Zoom server and stored on the Zoom …

Enforce Password Policy Read More »

Mail messages sent by Zoom

These email messages are sent by Zoom for various events: Component Email about Can it be disabled? Configurable from Server activities and User Management Server Start No Modify the Bcc list in SMTP Settings (inside the Server Control Panel) from the Web Management Console.   Server settings change through the Web Management Console No Modify …

Mail messages sent by Zoom Read More »

Auto-Retirement FAQs

Rule without path restrictions What if I define a rule without restricting it to a certain Zoom path?  If a rule has no path defined, then the rule implicitly applies to all the assets in the repository. While it may have been your intention to define an umbrella policy for all your assets, please make …

Auto-Retirement FAQs Read More »

How to profile Java Virtual Machine (JVM) used by Zoom Services

Zoom services such as DAM/MAM database service, Preview Service, Curator Service use the Java Virtual Machine (JVM). As the number of files and user load increase the system administrators should periodically instrument the JVM and review the performance graphs. This article describes how the Zoom Server’s JVM can be configured for monitoring & profiling: Hear Memory …

How to profile Java Virtual Machine (JVM) used by Zoom Services Read More »

How to debug auto-checkout issues?

The best way to debug auto-checkout issues is to collect more details. You can do this by enabling process-level logging. Please follow the steps given below to do this: In your Zoom server deployment, navigate to the conf/ folder and open the wrapper.conf file. Search for the phrase “wrapper.java.additional.” and locate the last uncommented (not …

How to debug auto-checkout issues? Read More »

Setting default umask/File Permissions for Zoom/Preview/Solr Servers

It is possible to set default umask for the files and directories created by Zoom products like Zoom server, Preview Server, Solr Server and HADR File Transfer Server.  Setting the default umask for Preview Server Preview server generates the previews of ingested assets on Zoom server. All the generated previews are stored in preview server cache. By …

Setting default umask/File Permissions for Zoom/Preview/Solr Servers Read More »

Checking Open TCP Ports

The list of ports required by the Zoom desktop clients is specified here.  To test if the ports are open see steps below. Please replace any IP in the example with your Host Name/IP address: Desktop Client In a Web Browser open URL: http:<zoom preview server host/ip>:8873/vab . If you don’t see any errors and the …

Checking Open TCP Ports Read More »

HADR Database Writer

How To Find Database Writer? Goto Zoom database redo directory location. Redo directory location can be found in file <zoom_installation_dir>/conf/server.xml inside the dbspec tag.<dbspec>………………………………….<redoLogDir>/Volumes/NAS/ZOOM_HADR/ACME-SERVER/db/redo</redoLogDir>  <— Redo directory location ……………… </dbspec> Open file “dlg-data.lck” Peer name mentioned in this file is the database writer. “dlg-data.lck” file is created when Zoom server first starts up.  The Zoom server which …

HADR Database Writer Read More »

Why is my Zoom / Preview server not running properly on Spanish locale machines?

For Zoom Server / Preview Server to work properly on non-english locale Linux machines, LC_ALL parameter should be set properly; for this the zoom and preview server init.d script (Linux) should have the line “export LC_ALL=$LANG” and LANG should be defined for the user who is going to run the zoom and preview server services

Upgrade Error: Could not create the Java Virtual Machine

Some people upgrading from 5.3 to 5.5 may see an error reading “Unrecognized VM option ‘UseCompressedStrings’ ; Error:Could not create the Java Virtual Machine” after zoom service start. Please follow the instructions below to resolve this. Solution While upgrade from 5.3 to 5.5, please do not replace complete newly installed conf/ directory with backup conf/ …

Upgrade Error: Could not create the Java Virtual Machine Read More »

Zoom Purge

From 5.3 and above, Zoom offers the administrators the facility to permanently remove unwanted file-data and thereby salvage disk space. This purge functionality can be invoked from the Asset Browser as well as from the command line client. From Zoom 7.0 and above, any user assigned to a role with ADMINISTER permission will be able …

Zoom Purge Read More »

Hierarchical Keyword Dictionary Import

Zoom supports importing a keyword stock/dictionary to its repository. This dictionary can be viewed from the Asset Browser and keywords from it can be applied to the assets in Zoom. Any embedded (XMP) keywords found in the “IPTC: Keywords” property of an asset, if not already present in a categorized keyword, will be added automatically under the keyword panel’s “Uncategorized” bin …

Hierarchical Keyword Dictionary Import Read More »