Zoom Preview Server FAQ

Default HTTP Error

When Zoom and Preview are running on the same machine. You May see the following error after a fresh install or upgrade in Web/VAB view. This error can ben fixed by following these steps. 1. IP Address in server.xml/preview.xml please make sure to stop the zoom and preview services. change server.xml/preview.xml to reflect server Ip …

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How-to: Preview Server Cache Settings via Zoom Web Management Console

To configure preview cache settings: Log in to your Zoom Web Management portal via browser at http://<yourZoomServerIPAddress>:8443. From the Admin Menu, select Server Control Panel under System Open Review Server settings, then select the Cleanup Settings tab, and then edit the preview cache settings as desired :  From Zoom 6.0 and above, Additional cleanup options and Zoom …

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Why is my Zoom / Preview server not running properly on Spanish locale machines?

For Zoom Server / Preview Server to work properly on non-english locale Linux machines, LC_ALL parameter should be set properly; for this the zoom and preview server init.d script (Linux) should have the line “export LC_ALL=$LANG” and LANG should be defined for the user who is going to run the zoom and preview server services

Why can I not see thumbnails for the files I have imported from the Web Asset Browser?

Thumbnail generation requires access to the “temp” folders on your server-side disk. Please ensure that the default configured “temp” location on your server is write-accessible to the Zoom Preview server process and the related thumbnail generation tools that Zoom internally uses (such as FFMPEG, IMAGEMAGICK etc.). Add the following line in your preview-server.conf to set up …

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