General FAQ

Technical Support Escalation Procedures

Technical Support contact information: By Support Ticket or for Critical issues, by phone: The Customer will provide an accurate description of the problem and the severity of the problem, stating the circumstances that lead to the severity condition.  The actual severity level may be re-determined by the parties during the problem resolution process, but EVOLPHIN …

Technical Support Escalation Procedures Read More »

Export list of users in a Project

This article explains, how to export the list of users present in some projects. Web-based Approach Log into Zoom Web Management Console. For e.g. Goto URL: http://zoom-server:8443 Note: The above example URL may differ for you. Use your Zoom server URL. Note: You need to log in as admin or some user who has admin …

Export list of users in a Project Read More »

Disabling FSCue

Zoom FSCue app is responsible for mac overlay icons/labels. Please follow the below given steps to disable the FSCue. Open “Terminal.app”. Stopping the currently running FSCue app: launchctl unload -S AQUA /Library/LaunchAgents/com.evolphin.zoom.FSCue.plist If above command doesn’t work then run: launchctl unload /Library/LaunchAgents/com.evolphin.zoom.FSCue.plist Above command will stop currently running FSCue  service. To disable FSCue app permanently and prevent it from …

Disabling FSCue Read More »