Hot Folder Upgrade issue in Zoom 5.5

Issue

From Zoom 5.5 and above, hot folder configurations have been designed to save the Zoom server URLs and never their aliases. So in pre 5.5 deployments which had set up hot folders with Zoom server aliases, the users will now have to either delete the old hot folder settings and re-create or they need to manually edit their hot folder configuration files to replace the alias with the actual server URLs.

For information on how to  configure hot folders, see Configuring Hot Folders

 

Resolution

For information on how to start and stop clientproxy for a Windows and Mac client, see Starting Stopping Client Proxy on Windows and Mac
For information on how to start and stop clientproxy for a linux client, see Starting Stopping Client Proxy on Windows and Mac

Option 1: Delete and Start Over with new Hot Folder

To make sure all hot folders configured prior to Zoom 5.5 are correctly deleted, follow these steps:

  • Stop clientproxy service.
  • Delete the  hot folder xml present inside user’s home directory .zm/settings/hot_folder
  • Restart the clientproxy service

 

Option 2: Edit and Fix Existing Hot Folder

To make sure all hot folders configured prior to zoom 5.5 are correctly loaded, follow these steps:

  • Stop clientproxy service.
  • Edit the hot folder xml present inside user’s home directory.zm/settings/hot_folder/.
  • Search the tag <zoomServer>. For every zoom server present there will be an attribute tag <url> which stores the zoom server url. See the screenshot below

Hot folder with alias

Here url “zoomserver” is an alias to zoom server url “http://zoomo:8880”

 

  • If the url is an alias, change it to proper zoom server url that you have specified in the server settings dialog. See the final screenshot below
    Hot folder with server url
  • Once all urls are changed to proper zoom server urls, Save the xml file and close it.
  • Start the clientproxy service

Leave a Comment