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Windows Server – Zoom Upgrade 4.x to 5.3 or greater

Complete Checkpointing and Stop Zoom and Preview Services

  1. In Windows Services, restart the Zoom Service. Wait till the checkpoint gets completed. If there is a lot of of data to be checkpointed, it will take some time to complete. You can confirm that checkpoint is completed when the Zoom Web Admin (ex: zmserver:8443) becomes accessible. Alternatively, you can check the server_log and see that the “checkpoint started” and “checkpoint ended” messages appear in the entries after restart.
  2. In Windows Services, stop the Zoom Server and Zoom Preview Server services.
    1. For information on how to stop, start & restart, refer to Starting and Stopping Zoom Services (Windows)
  3. After zoom server is stopped, please make sure to backup your Zoom installation and database as referred to in Backing Up Zoom.

Take a Backup of current database and configuration files

Ensure that the new zoom backup files are located outside of the Zoom install directory.
  1. Navigate to the Zoom install directory. On Windows, this is located in C:\Program Files (x86)\Evolphin\DAM.
  2. Copy or backup the conf folder.
  3. Copy or backup the db folder.
  4. If the redo location is different, and not inside the db directory, then that also needs to be backed up.
    1. The redo location is specified in the <dbspec> <redoLogDir> xml tag inside the server.xml file in the conf folder.
    2. By default, the redo location is within the db folder itself.
  5. Move or backup the “webcontext\servers\PreviewServer\cache” folder, if present, to outside the DAM folder.
If your db folder is located in an alternate location, It is not necessary needed to backup the db folder.  However, we still recommend that you keep an alternate backup.


Uninstall old zoom version (4.1)

  1. Go to Start > Control Panel. Under Programs, select Uninstall a program.
  2. In the list, select Evolphin Zoom and click Uninstall. When prompted “Are you sure you want to uninstall Evolphin Zoom” click Yes.
  3. Follow the instructions in the uninstall wizard.
  4. After restart, Navigate to Zoom installed directory.
  5. Delete the webcontext and conf folders.

Install new zoom version (5.3) or greater

  1. Download the latest build from Zoom Support Center and unzip
  2. In the unzipped folder, navigate to the server folder
  3. Double-click setup.exe.
  4. Follow the instructions for the Zoom installer & restart your computer when prompted.
  5. After restart, the zoom service will start automatically on launch. Go to your Services and stop the Zoom Server and Zoom Preview Server services prior to continuing.
    For Upgrade from 4.x to 5.5 or greater, do not follow steps 6, 7 and 8. Open server.xml and change <host></host> tag under <networkspec> and <webserverspec> with your specific server IP address and change <host></host> tag under <reviewserverspec> with your specific preview-server IP address.
  6. Replace server.xml from backup conf and paste it in [ZoomDir]/conf/
  7. Open server.xml from [ZoomDir]/conf/  
  8. Replace the complete <reviewserverspec> tag with the following:


    Change <host></host> above with your specific preview server IP
  9. For replacing the metadataspec folder and from backup conf to new conf, please follow the steps given in this link: Metadata Migration
  10. Copy the preview server cache (Step 4 – Point e under the “Take a Backup of current database and configuration files” section ) and replace it back in its original location: [ZoomDir]\webcontext\servers\PreviewServer\cache
  11. Copy the zoom.key file from your backup conf to [ZoomDir]/conf/ .
  12. For configurations, such as heap size and memory, replace the values from your old installation into the new wrapper.conf & preview-server.conf file.  
    Below is an given example for the heap size entries
    1. In Wrapper.conf, the following entries specifies the heap size of Minimum 4 GB & Maximum 4 GB for zoom
    2. In preview-server.conf, the following entries specifies the heap size of Minimum 512 MB & Maximum 2 GB for Preview
  13. Open preview-server.xml from [ZoomDir]/conf/ and replace localhost with the Zoom Server _Ip_Address. 
    Screen Shot 2015-05-21 at 12.24.00 AM
  14. If you had moved the db folder out of the installation directory in the beginning, move it back to the installation directory now (overwriting newly created empty db folder).
  In case of user specific changes in backup conf/, please manually do all the changes in the newly installed [ZoomDir]/conf/ directory.


Restart Zoom and Preview Server Services 

  1. In Windows Services, start the Zoom Server and Zoom Preview Server services.