In the Web Client, if you are trying to download an asset or collection as PDF but it fails, then you need to apply a patch on your Preview Server to fix this. The error message would be similar to that shown below.
Follow these steps to apply the fix:
- Download the zipped folder for the patch on your Preview Server. Extract the zipped folder to get a file named fontbox.jar.
- Copy the fontbox.jar file to the pdf folder inside lib in your Zoom installation directory (Linux: [ZoomDir]/lib/pdf/; Windows: [ZoomDir]\Evolphin\DAM\lib\pdf\).
- Restart Zoom Preview Service on your Preview Server. The patch has been applied so you can access the Web Client and download the asset or collection as a PDF now.