ID: 4928

Configurable thumbnail percentage selection not working in Mac OS

Problem

In Zoom 6.0, On Mac client, we have seen that the default thumbnail applied to a video file at the time of import is not getting applied to the frame which the user has specified in percentage but the first frame is applied by default.

Solution

  1. Download the latest ffmpeg distribution from the site: www.ffmpegmac.net/
  2. Extract the zip archive.
  3. Take a backup of the following files ffprobe and ffprobe-x86_64 and remove them from the location  <ZOOM_INSTALL_DIR>/Resources/lib/imagemagick.
  4. Copy the ffprobe file from the extracted archive and paste to the following location <ZOOM_INSTALL_DIR>/Resources/lib/imagemagick.
  5. Restart clientproxy.
Read here the article on how to set the video thumbnail frame percentage.